Service Terms and Conditions

Article 1 (Purpose)

These Terms and Conditions (hereinafter referred to as the “Agreement”) are intended to regulate the rights, duties, and responsibilities of the users and the Company regarding the use of the Piccha service (hereinafter referred to as the “Service”) provided by Moon corporation Inc.(hereinafter referred to as the “Company”). If the user does not agree with these terms, they may terminate the service agreement with Piccha or the Company.

Article 2 (Definitions of Terms)

① The following terms used in this Agreement are defined as follows

1. “Company” refers to the business entity providing the Service via mobile devices.
2. “Member” refers to an individual who has entered into a service agreement with Piccha and uses the service.
3. “Temporary Member” refers to an individual who provides only partial information and uses only part of the Piccha service.
4. “Mobile Device” refers to devices that can download or install content for use, including mobile phones, smartphones, personal digital assistants (PDA), tablets, etc.
5. “Account Information” refers to the user's membership number, external account information, device information, nickname, profile picture, friend list, and other provided information, including service usage information and payment details.
6. “Content” refers to any digital materials, whether paid or free, produced by the Company for the Piccha service, including text, graphics, images, illustrations, designs, icons, photos, videos, audio, branding, interactive features, software, metrics, and any related materials.
7. “Open Market” refers to an e-commerce environment established for installing and purchasing content on mobile devices.
8. “Application” refers to the program that can be downloaded or installed via a mobile device to use the Piccha service.

② Terms not defined in this Agreement shall be governed by relevant laws and service-specific policies, and matters not specified shall be governed by general commercial customs.

Article 3 (Provision of Company Information)

The Company shall display the following information clearly to the user within the Service, and the Privacy Policy and Terms may be accessible via linked screens.

1. Company name and representative's name
2. Address of business location (including the address for complaints)
3. Phone number and email address
4. Business registration number
5. Privacy policy
6. Service Terms and Conditions

Article 4 (Effectiveness and Modification of the Agreement)

① The Company shall post the contents of this Agreement in a manner that allows members to access it. Important sections of the Agreement, such as service interruptions, cancellation, refund, termination, and the Company's limitations of liability, will be highlighted in bold, color, or symbols, or presented in a manner easily understandable to members through separate linked screens.

② If the Company modifies the Agreement, the date of application, the modification details, and the reasons for the change shall be clearly posted at least 7 days before the change takes effect. If the modification is disadvantageous to the members or involves significant changes, it will be announced at least 30 days before the effective date, and members will be notified using the methods outlined in Article 28, Section 1. A clear comparison of the changes will be made for easy understanding.

③ When the Company modifies the Agreement, members will be notified of the modified terms and asked to confirm whether they agree with the changes. The Company will inform the members that if they do not express their disagreement by the effective date, it will be assumed that they have agreed to the revised terms. Members may terminate the service agreement if they do not agree with the modified terms.

④ The Company will take measures to ensure that members can inquire about and receive responses regarding this Agreement and its contents.

⑤ The Company may revise the Agreement in compliance with relevant laws, including the Electronic Commerce Consumer Protection Act, the Regulation of Terms and Conditions Act, the Information and Communications Network Promotion Act, and the Content Industry Promotion Act, as long as it does not violate those laws.

Article 5 (Formation of the Service Agreement and Applicability)

① The service agreement is formed when the individual wishing to become a member (hereinafter referred to as the “Applicant”), who is at least 14 years old, agrees to the contents of this Agreement, applies to use the Piccha service, and the Company approves the application.

② The Company will approve the application from the Applicant in principle. However, the Company may refuse to accept the application in the following cases

1. The Applicant provides false information or fails to meet the requirements for using the service
2. The Applicant uses the service in a country where the Piccha service is not provided or uses the service through abnormal or bypassed methods.
3. The Applicant intends to perform illegal activities prohibited by relevant laws.
4. The Applicant applies with the intention of undermining public order, social ethics, or morals.
5. The Applicant intends to use the service for fraudulent purposes.
6. The Applicant intends to use the service for profit-making purposes.
7. The Company deems that approval is inappropriate due to reasons similar to the above.

③ The Company may delay the approval of an application until the reasons for delay are resolved in the following cases

1. The Company lacks the facilities to provide the service, cannot support specific mobile devices, or faces technical issues.
2. There are issues with the service or payment methods.
3. The Company deems that approval is difficult due to reasons similar to the above.

Article 6 (Eligibility for Use)

① This service is intended for users aged 14 or older. Users under the age of 14 can access and use the service only if they have obtained the consent of their parents or legal guardians. Otherwise, such access is considered a violation of this Agreement.

② A company can set different service usage ages according to the laws of each country, and age restrictions apply based on the country.

③ Parental or legal guardian consent must be explicit, and appropriate documentation or electronic signatures must be provided.

④ If the legal requirements of a specific country take precedence, the consumer protection or data protection laws of that country will apply.

Article 7 (Other Regulations)

Matters not specified in this Agreement and the interpretation of this Agreement shall be governed by the Electronic Commerce Consumer Protection Act, the Regulation of Terms and Conditions Act, the Information and Communications Network Promotion Act, the Content Industry Promotion Act, or other relevant laws and customary practices.

Article 8 (Operating Policy)

① The Company may establish operating policies (hereinafter referred to as “Operating Policies”) to regulate matters necessary to apply this Agreement or matters delegated by this Agreement to specific details.

② The Company will post the content of the Operating Policies so that members can easily access and understand them.

③ If the Operating Policies are revised, the Company will follow the procedures outlined in Article 4, Section 2. However, if the content changes involve any of the following cases, the revision will be announced in advance:

1. Revision of matters specifically delegated by this Agreement.
2. Revision of matters not related to members' rights and duties.
3. Changes that do not fundamentally alter the terms of the Agreement and can be reasonably expected by members.

Article 9 (Protection and Use of Personal Information)

① Piccha strives to protect members' personal information in accordance with relevant laws and regulations. The protection and use of personal information will comply with relevant laws and Piccha's privacy policy. Specifically, for users in the European Union (EU), Piccha ensures the rights guaranteed by the General Data Protection Regulation (GDPR), including the rights of access, deletion, and portability. Additionally, for residents of California, Piccha provides rights under the California Consumer Privacy Act (CCPA), including the “Do Not Sell My Personal Information” request. The right to refuse processing that includes automated decision-making and profiling is also guaranteed.

② Piccha will not provide personal information to third parties without the explicit consent of the member, except as required by national agencies or law. Before providing personal information, Piccha will notify the following details and obtain consent

1. Recipient of Personal Information
   • Name, legal address, and contact details of the third-party recipient
   • Whether the third party complies with data protection regulations
2. The purpose and method of use
   • How the provided personal information will be used (e.g., personalized advertising, service improvement, transaction processing).
   • Whether the data will be merely referenced or processed and analyzed.
3. The categories of personal information provided
   • The types of personal information collected (e.g., name, email, phone number, location information, payment information).
   • Specific mention if sensitive information (e.g., health data, biometric data) is included.
4. Retention and use period
   • How long the third party will retain the provided personal information.
   • Whether the data will be completely deleted or anonymized after the retention period ends.
5. The right to refuse consent and the impact of refusal on service use
   • Members have the right to refuse the provision of personal information.
   • However, failure to provide certain essential data (e.g., payment information) may limit access to some services.
   • Methods of withdrawing consent (e.g., settings in the service, customer service requests). Members can withdraw consent to the provision of personal information at any time, and the withdrawal will not affect the processing of personal information prior to the withdrawal.

③ Piccha will not be responsible for any damage caused by the leakage of personal information due to the member's fault.

④ In accordance with Article 37 of the GDPR, Piccha designates a Data Protection Officer (DPO), whose contact details are as follows

• Contact: help@piccha.app
• Address: 6th Floor, 449 Bongeunsa-ro, Gangnam-gu, Seoul, South Korea, Moon Corporation

⑤ Piccha processes personal information based on the following legal grounds

• Contract performance: Processing necessary for service provision.
• Legal obligations: Processing required for compliance with relevant laws.
• Legitimate interests: Processing for service improvement, fraud prevention, etc.
• Consent: Processing for specific purposes such as marketing.

Members can withdraw their consent to the processing of personal information at any time, and this will not affect the processing of personal information that was carried out before the withdrawal.

Piccha takes appropriate technical and managerial security measures to protect personal information, such as encryption, access restrictions, and data backup.

Article 10 (Use and Protection of Location-Based Services)

① Piccha provides location-based services with the explicit consent of members. Members can withdraw their consent for location information at any time.

② Location information is used only for improving the user experience and providing personalized ads and will not be shared with third parties without member consent.

③ In the United States and EU jurisdictions, prior notice and consent procedures for location information processing are mandatory.

④ The collection, retention, and deletion of location information will be transparently managed according to the privacy policy.

Article 11 (Obligations of the Company)

① Piccha will diligently comply with relevant laws and regulations, and the rights and obligations set forth in these terms and conditions.

② Piccha will ensure the safety of members using the service by implementing security systems to protect personal information (including credit information) and will comply with the privacy policy. Piccha will not disclose or provide personal information to third parties, except as specified in these terms and conditions and privacy policy.

③ Piccha will make every effort to repair or restore the service without delay if facilities fail or data is lost or damaged during service improvement, unless due to unavoidable circumstances such as natural disasters, emergencies, or technical issues that cannot be resolved with current technology.

Article 12 (Obligations of the Member)

① Members must not engage in the following actions related to the use of the Piccha service

1. Providing false information when applying for membership or changing member information.
2. Selling, gifting, or acquiring service rights through methods not provided by Piccha, or using them in exchange for economic benefits (including cash, property, or other advantages).
3. Impersonating Piccha employees or operators or using another person’s identity to post content or send emails.
4. Using another member’s credit card, wireless phone, or bank account to purchase paid content or using another member’s ID and password without authorization.
5. Collecting, storing, posting, or distributing another member’s personal information without authorization.
6. Engaging in gambling or inducing such activities, sharing obscene or vulgar information, linking to pornographic sites, soliciting or promoting prostitution, or sending or distributing harmful content such as words, sounds, images, or videos that induce embarrassment, disgust, or fear.
7. Distributing content prohibited by the Youth Protection Act, including content that requires age verification or has a legal obligation.
8. Using the service for commercial purposes, advertising, political activities, or election campaigns.
9. Unauthorized copying, distributing, or using information obtained from the Piccha service for commercial purposes, or exploiting known or unknown bugs.
10. Deceiving others for personal gain, or causing harm to others related to the use of the Piccha service.
11. Infringing on Piccha's or others' intellectual property or portrait rights, or damaging others' reputation.
12. Transmitting or posting information prohibited by law, such as computer viruses or malicious software intended to harm the normal operation of computers or telecommunications equipment.
13. Spamming or sending identical or similar photos, messages, or requests to many users, or indiscriminately adding other users as friends.
14. Sending or posting violent, explicit sexual, discriminatory, or harmful content that causes discomfort to others.
15. Supporting or engaging in criminal organizations or anti-social activities such as terrorism, violence, drug trafficking, or human trafficking.
16. Generating or distributing data through recording, capturing, or photographing during the service, and leaking or distributing this data through third parties.
17. Using the service through methods or paths other than those provided by the service interface.
18. Engaging in any other actions that violate laws or societal norms.

② Members are responsible for managing their accounts and mobile devices and must not allow others to use them. Piccha is not responsible for any damages resulting from poor management or permission granted to others to use the mobile device.

③ Members must set and manage a payment password to prevent unauthorized transactions on third-party open markets. Piccha is not responsible for any damages resulting from the member’s negligence.

④ Piccha may set rules for the following, which members must follow

1. Member usage levels
2. Community guidelines and service usage methods
3. Policies for external mobile platform services such as Kakao, Facebook, and Google+

⑤ Members have the right to request an explanation for automated decision-making (e.g., AI-based usage restrictions) and may request manual review of such decisions.

Article 13 (Provision of Services)

① Piccha will allow members who have completed the membership agreement in accordance with Article 5 to use the services immediately. However, some services may only be available from a specified date as determined by Piccha.

② Piccha may provide services or content from other providers to members. In the use of partner services, the responsibility for the service or content lies with the provider, and the terms and conditions set by the provider may apply.

③ Piccha may classify members into different levels and provide varying service times, usage limits, and service ranges.

Article 14 (Use of Services)

① Piccha may temporarily suspend all or part of the services in the following cases. In such cases, Piccha will notify the reason and duration of the suspension in advance through the service application homepage or announcements. However, if it is not possible to notify in advance due to unavoidable circumstances, it may be notified after the fact.

1. For necessary system operations such as regular system maintenance, server upgrades, or network instability
2. In cases of power outages, service facility malfunctions, service overloads, maintenance or inspection of telecommunications facilities, or other situations where normal service provision is impossible
3. In the event of situations beyond Piccha’s control, such as war, natural disasters, or national emergencies

② Piccha provides services using dedicated applications for mobile devices or networks. Members can use the services by downloading the application and installing it or by using the network, either for free or for a fee.

③ For paid content, members must pay the specified fee to use the service. When downloading the application or using the service through a network, additional fees may be charged by the mobile carrier.

④ For services provided through downloaded applications or networks, the service is provided according to the characteristics of the mobile device or telecommunications carrier. If the mobile device or number changes, or if using international roaming, some services may become unavailable. In such cases, Piccha will not be held responsible.

⑤ For services provided through downloaded applications or networks, background tasks may be processed. In such cases, additional charges may occur based on the characteristics of the mobile device or telecommunications carrier, and Piccha is not responsible for such charges.

Article 15 (Changes and Suspension of Services)

① Piccha may change the services for smooth operation or technical reasons and will announce the changes on the service page in advance. However, if the change is due to a bug fix, error correction, or urgent updates, or if it is not a significant change, it may be announced after the fact.

② The company may suspend the entire service if it becomes difficult to continue the service due to significant business reasons, such as business transfer, division, merger, expiration of service provision contracts, or a significant decline in profits. In such cases, Piccha will announce the suspension date, reasons, and compensation conditions on the service page at least 30 days in advance and notify members as per Article 28, Section 1.

③ In the case mentioned in Section 2, the company will refund any unused or remaining paid items as per Article 25, Section 3.

Article 16 (Collection of Information)

① Piccha may store and retain chat contents between members, and Piccha will own this information. Only Piccha and, if authorized by law, third parties may access this information for purposes such as dispute resolution, customer service, or maintaining order.

② If Piccha or a third party accesses the chat information as per Section 1, Piccha will notify the member in advance of the reason and scope of the access. However, if the access is related to an investigation or handling of prohibited actions as per Article 12, Section 1, or damage relief due to such actions, notification may be made after the fact.

③ Piccha may collect and use the member’s mobile device information (settings, specifications, operating system, version, etc.) excluding personal information for the purpose of smooth and stable service operation and improving service quality.

④ Piccha may request additional information from the member for service improvement and introducing services to members. The member may choose to accept or decline such requests, and Piccha will notify the member that they may refuse the request.

Article 17 (Provision of Advertisements)

① Piccha may display advertisements within the service related to its operation. Additionally, Piccha may send promotional information to members who have agreed to receive such information via email, SMS, or push notifications. In such cases, members may refuse to receive promotional information at any time, and Piccha will cease sending such information upon the member’s request.

② Piccha utilizes users' service usage records and other information to provide personalized services and advertisements. This means that some advertisements may be included in the services provided by Piccha. These advertisements help Piccha offer the service to users free of charge and further enable investment in research and development to improve the service. Additionally, to enhance the user experience, Piccha may display various notifications and administrative messages related to the use of the service within the platform or send them directly to users' email accounts. Whenever possible, Piccha may also display advertisements and other promotional messages within the service or send them directly to users' email accounts.

③ Some of the services provided by Piccha may include banners or links that connect users to advertisements or services offered by third parties.

④ If users are connected to third-party advertisements or services through links or banners as mentioned in Paragraph 2, such services are not part of Piccha’s service scope. Therefore, Piccha does not guarantee their reliability or stability and is not responsible for any damages incurred by users.

⑤ Users have the right to restrict the use of their data for personalized advertising, including the right to object to profiling under Article 21 of the GDPR. Users can restrict the use of advertising data through the following procedures

1. Enable the opt-out option in App Settings > Privacy > Ad Settings.
2. Submit an opt-out request via the contact email or support team specified in the Privacy Policy.

⑥ Upon receiving a request to opt out of data profiling, the company will initiate processing immediately, which may take up to 30 daysto complete.

⑦ The company minimizes data sharing with third parties and does not proceed without the explicit consentof the user.

Article 18 (Copyright and Other Rights)

① Copyright and other intellectual property rights to the content within the service produced by Piccha belong to Piccha.

② Users may use copies of the service app in object code format for personal use on their devices only for the purpose of utilizing the service.

1. Users may not reverse-engineer, decompile, disassemble, reconstruct, or discover Piccha’s assets, including the source code, ideas, user interface, algorithms, etc.
2. Users may not remove, change, or obscure any copyright or intellectual property notices from Piccha assets.
3. Users may not destroy, disable, or bypass any measures implemented to protect the copyright or other rights of the Piccha assets.

③ Users may not use, for commercial purposes, any information obtained through the use of the Piccha service that is owned by Piccha or its providers, including reproducing, transmitting, editing, publishing, performing, distributing, broadcasting, creating derivative works, or any other method (hereinafter referred to collectively). This includes allowing others to use such information without the prior consent of Piccha or the provider.

④ Users grant Piccha permission to use the communication, images, sounds, and all materials and information, including conversation texts, uploaded or transmitted by the user or other users through the service application or displayed on the service screen (hereinafter referred to as “User Content”), in the following ways and under the following conditions.

1. Using and modifying the user's content, including changing its format and making other alterations (such as for marketing, advertising, publication, reproduction, performance, transmission, distribution, broadcasting, and creating derivative works in any form), with no restrictions on the duration or geographic scope of use.
2. User Content will not be sold, rented, or transferred for commercial purposes without the prior consent of the user who created the content.

⑤ By downloading the service app to use the Piccha service, the user grants Piccha permission to access, collect, and use the address book, contact list, and unique device identifiers (such as IMEI, unique device ID, etc.) on the user's device, within the scope of the purposes specified by relevant laws and Piccha's Privacy Policy, without charge.

⑥ Piccha will not use the user's content that is not displayed on the service screen and is not integrated with the service (e.g., posts on general bulletin boards) without the user's explicit consent. Users can delete such content at any time.

⑦ If Piccha determines that a post made or registered by a user within the service violates the prohibited actions outlined in Article 12, Paragraph 1, it may delete, move, or refuse the registration of the post without prior notice.

⑧ A member whose legal rights are infringed due to information posted on bulletin boards operated by Piccha may request the deletion of such information or the posting of a rebuttal. In this case, Piccha will take the necessary actions promptly and notify the applicant.

⑨ This section remains valid during the operation of the service by the company and continues to apply even after the member's withdrawal from the service.

Article 19 (Purchase, Usage Period, and Use of Paid Content)

① Paid content purchased by members within the service can only be used on the mobile device that downloaded and installed the app.

② The usage period of paid content is based on the period specified at the time of purchase. However, if service suspension occurs as per Article 14, Section 2, for paid content with no defined usage period, the period will end on the service suspension date announced.

Article 20 (Restrictions on Service Use for Members)

① Members must not engage in actions that violate the obligations in Article 12. In such cases, Piccha may limit the member's service use, delete relevant content, and take other necessary actions as described in Article 21, Section 1. The specific reasons and procedures for these actions will be determined by the individual service operation policy.

1. Partial restriction of rights: Restrict certain functions such as chat for a period
2. Account restriction: Temporarily or permanently limit access to the member’s account
3. Member use restriction: Temporarily or permanently restrict the member’s use of the service

② If the usage restriction in Paragraph 1 is justified, Piccha will not be liable for any damages incurred by the member due to the restriction.

③ Piccha may implement technical measures, IP mapping, requests to mobile service providers, and other actions to block or control unauthorized or illegal use of the service.

④ Piccha may suspend the use of the service for the relevant account until the investigation into the following reasons is completed

1. If a legitimate report is received that the account has been hacked or stolen
2. If the user is suspected of being involved in illegal activities, such as using illegal programs or engaging in fraudulent practices
3. If there are other reasons similar to the above that necessitate temporary suspension of service use

⑤ After the investigation in Paragraph 4 is completed, for paid services, Piccha will extend the member’s usage time for the duration of the suspension or provide compensation in the form of equivalent paid services or cash. However, this does not apply if the member falls under any of the reasons listed in Paragraph 4.

Article 21 (Reasons and Procedures for User Restriction Measures)

① Piccha shall define the specific reasons and procedures for user restriction measures, as outlined in Article 12, taking into account the nature, extent, frequency, and results of prohibited actions, in its operational policies.

② When Piccha imposes user restriction measures as set forth in Article 20, Section 1, the following matters shall be notified to the member in advance. However, if urgent action is required, notification may be made after the action is taken.

1. The reason for the user restriction measure.
2. The type and duration of the user restriction measure.
3. The method for filing an appeal against the user restriction measure.

Article 22 (Procedure for Filing an Appeal against User Restriction Measures)

① If a member disagrees with the user restriction measure taken by Piccha, they must submit a written appeal, stating the reason for the disagreement, within 15 days from the date of receiving the notification of the restriction. The appeal can be submitted in writing, via email, or through an equivalent method.

② Piccha will respond to the reason for the objection in writing, by email, or through an equivalent method.

③ If the reason for the appeal is deemed valid, Piccha shall take appropriate action.

Article 23 (Payment)

① The charging and payment for content are generally subject to the policies or methods set by telecommunications companies, open-market operators, etc. The limits for each payment method may also be adjusted according to policies set by Piccha, open-market operators, or government guidelines.

② Users must comply with the terms and conditions of the app store or other payment processing services. Piccha has no authority or legal responsibility in this matter. This also applies when a user purchases a product after enabling a simplified payment feature on their device, which bypasses the authentication procedure.

③ If a user initiates a payment refusal or cancels a payment made using a selected payment method, Piccha may, at its sole discretion, immediately terminate the user's subscription service and/or account. If payment fails due to expiration, insufficient balance, etc., or if the user does not cancel or modify the payment method or subscription information, the user remains liable for the outstanding payment, and the company retains the right to continue charging for fees when the payment information is updated. The payment billing date may also change in such cases.

④ The payment terms follow the payment method chosen by the user. Piccha is not responsible for payments made by third parties, so users should be cautious to prevent acquaintances, children, or family members from purchasing content without their consent or against their will.

⑤ If content is purchased in foreign currency, the actual charged amount may differ from the price displayed in the service store due to exchange rates, fees, etc.

Article 24 (Withdrawal of Subscription, etc.)

① A member who has entered into a contract for the purchase of paid content from Piccha can withdraw the subscription within 14 days from the later of the purchase date or the date the content becomes available, without incurring any additional fees or penalties.

② A member may not withdraw their subscription in accordance with Paragraph 1 against the company's will in the following cases. However, for purchase contracts consisting of divisible content, this does not apply to the remaining portion of the content that does not fall under the following categories

1. Content that is immediately used or applied upon purchase
2. Content where additional benefits are provided and used
3. Content with a use or utility determined upon opening, or where opening it counts as usage
4. Content remaining after one year from the last use of the service
5. Content purchased by violating the terms and conditions of the service

③ Piccha will clearly display the fact that withdrawal of subscription is not possible for content that falls under the categories specified in Paragraph 2, in a place where members can easily notice it. Additionally, Piccha will either provide a trial version of the content (such as temporary usage or a trial offer), or, if providing such a trial is not feasible, provide information about the content to ensure that the member's right to withdraw their subscription is not hindered. If Piccha fails to take such actions, the member will be able to withdraw their subscription despite the restrictions specified in Paragraph 2.

④ Notwithstanding Paragraphs 1 and 2, if the content purchased by the member differs from the description or advertisement, or is not performed as agreed in the purchase contract, the member may withdraw the subscription within 3 months from the date the content became available or within 30 days from the date they became aware of or could have been aware of the discrepancy.

⑤ When a member withdraws their subscription, Piccha will verify the purchase details through the platform operator or open market operator. Additionally, to confirm the legitimate reason for the withdrawal, Piccha may contact the member using the information provided by the member and may request additional evidence.

⑥ If a withdrawal is made in accordance with the provisions of Paragraphs 1 through 4, Piccha will promptly retrieve the member's paid content and refund the payment within 3 business days. If there is a delay in the refund, Piccha will pay delayed interest calculated by multiplying the delayed period by the interest rate specified in Article 21-3 of the Enforcement Decree of the Electronic Commerce Consumer Protection Act.

⑦ When a minor enters into a content purchase contract on a mobile device, the Company will notify that, without the consent of the legal representative, the minor or the legal representative may cancel the contract. If a minor enters into a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract with the Company. However, the contract cannot be canceled if the minor purchases content with property for which the legal representative has granted permission for disposal or if the minor deceives the Company into believing they are of legal age or misleads the Company into believing that the legal representative's consent exists.

⑧ Whether the contracting party is a minor is determined based on information such as the mobile device used for payment, the payment executor's information, and the name of the payment method holder. Additionally, Piccha may request the submission of documents to verify the legitimacy of the cancellation, such as proof of the minor's and legal representative's status.

⑨ In accordance with the EU Consumer Protection Directive, the Company guarantees processing and refunds within 14 days upon service termination or withdrawal request. In certain countries, such as Brazil, additional rights may be granted under local consumer protection laws.

Article 25 (Refund of Overpaid Amounts)

① Piccha will refund any overpaid amounts. However, if the overpayment occurs due to the member’s fault rather than Piccha’s negligence or intent, the member will bear the reasonable cost incurred for the refund.

② Payments made through the app follow the payment methods provided by open-market operators. If overpayment occurs during this process, the member must request a refund from Piccha or the open-market operator.

③ Communication charges (e.g., call charges, data charges) resulting from downloading the application or using network services are not eligible for refunds.

④ Refunds will be processed according to the refund policy of the open-market operator or Piccha, depending on the mobile device’s operating system.

⑤ Piccha may contact the member using the provided information to process refunds and may request additional information if necessary. Piccha will complete the refund within 3 business days of receiving the required information.

Article 26 (Termination of Agreement, etc.)

① A member can terminate the service agreement at any time by withdrawing from the service. Upon withdrawal, all service-related information held by the member will be deleted and cannot be recovered.

② If a member engages in any prohibited activities under these Terms, the applicable operational policies, or service policies, or if there is a significant reason making it impossible to maintain this contract, Piccha may suspend the member’s service use or terminate the service agreement after providing prior notice within a reasonable period. However, if the member violates applicable laws or causes damage to Piccha due to willful misconduct or gross negligence, Piccha may terminate the service agreement immediately without prior notice.

③ Refunds and compensation related to Sections 1 and 2 shall be handled in accordance with the “Content User Protection Guidelines.”

④ If a member does not use Piccha services for a continuous period of one year, Piccha may terminate the agreement and take measures such as deleting the member’s personal information. The member will be notified of such actions at least 30 days prior.

Article 27 (Compensation for Damages)

① If either the company or the member violates these terms and causes damage to the other party, they are responsible for compensating for that damage. However, if there was no intent or negligence, this does not apply.

② If the company has a contract with an individual service provider to offer services, the service provider is responsible for damages caused by their intent or negligence after the member agrees to the service terms.

Article 28 (Company’s Exemption from Liability)

①The company is not liable for service failures caused by force majeure events such as natural disasters, war, terrorism, or government regulation, unless caused by the company’s intent or severe negligence.

② The company does not exclude responsibility for intentional damage or gross negligence according to the EU Unfair Contract Terms Directive and will not limit legal rights.

③ The company is not responsible for damages caused by maintenance, replacement, regular inspections, or similar reasons, unless caused by the company's intent or negligence.

④ The company is not responsible for issues caused by the user's computer environment or network issues unless caused by the company's intent or severe negligence.

⑤ The company is not liable for service interruptions caused by the user's intentional or negligent actions unless the interruption was unavoidable or justified.

⑥ The company is not responsible for the accuracy or reliability of information or materials posted by members, unless caused by the company’s intent or severe negligence.

⑦ The company is not responsible for transactions or disputes between members or third parties mediated by the service.

⑧ The company is not responsible for any damages related to free services provided unless caused by the company’s intent or severe negligence.

⑨ The company is not responsible for the user’s inability to achieve expected personal benefits or losses due to service use.

⑩ The company is not responsible for issues related to the member’s service usage level, usage rights, or other losses, unless caused by the company’s intent or negligence.

⑪ The company is not responsible for third-party payments made due to the member’s mismanagement of mobile device passwords or open-market passwords unless caused by the company’s intent or negligence.

⑫ The company is not responsible for issues with content usage due to mobile device changes, number changes, OS updates, roaming, or carrier changes unless caused by the company’s intent or negligence.

⑬ The company is not responsible for content or account deletion by the member, unless caused by the company’s intent or negligence.

⑭ The company is not responsible for damages caused by temporary members using the service, unless caused by the company’s intent or negligence.

Article 29 (International Dispute Resolution)

① If a dispute between the company and the member involves international elements, it will be resolved according to South Korean law, and can be handled through arbitration. The arbitration will follow the ICC (International Chamber of Commerce) rules, with Seoul as the arbitration location.

② Members using the service from other countries must comply with the laws and regulations of those countries.

③ In case of an international dispute, the company may use arbitration bodies, and the costs incurred during the arbitration will be borne by the parties involved.

Article 30 (Data Transfer Abroad)

① The company may transfer member data to South Korea, where the company's headquarters is located, and to the following countries to provide the service

• United States, Japan, EU Member States

② The company will assess the data protection level of each country when transferring data and will protect the data according to the following criteria:

• Adequacy Decision: Countries with an adequacy decision under GDPR Article 45 (e.g., EU-US Data Privacy Framework)
• Appropriate Safeguards: Execution of Data Transfer Agreements (SCC)

③ Detailed information regarding data transfers can be found in the Privacy Policy.

Article 31 (Notification to Members)

① When the company provides notifications to members, it can be done through the member’s email address, electronic memo, in-service message, or text message (LMS/SMS).

② When notifying all members, the company can substitute the notification method outlined in Paragraph 1 by posting it on the service screen for more than 7 days or presenting it via a pop-up screen.

Article 32 (Interpretation of Terms and Conditions)

These terms and conditions are written in Korean and are the official version. If there is any discrepancy between this Korean version and the English version, the interpretation based on this Korean version shall prevail.

Article 33 (Jurisdiction and Governing Law)

These terms and conditions shall be governed and interpreted according to South Korean law. However, if the consumer protection laws of the member’s country take precedence over these terms, the applicable laws of the member’s country will apply. In the case of a lawsuit arising from a dispute between the company and the member, the Seoul Central District Court will have exclusive jurisdiction as the court of first instance. However, for international disputes, the member may choose to proceed with legal procedures in their country.

Article 34 (Member Complaints and Dispute Resolution)

① The company will guide members on how to present their opinions or complaints via the service screen, considering the convenience of members. The company operates dedicated personnel to handle such opinions or complaints.

② If the company objectively recognizes that the opinions or complaints raised by members are legitimate, it will address them promptly within a reasonable period. If the process takes a long time, the company will notify the member of the reasons for the delay and the handling schedule on the service screen or notify them according to Article 28, Paragraph 1.

③ If a dispute arises between the company and the member and is mediated by a third-party dispute resolution organization, the company will faithfully prove any actions taken, such as service restrictions on the member, and comply with the mediation decisions.

Article 35 (Purpose)

This chapter aims to define the rights, duties, and responsibilities of the company and users regarding the operation and use of the quest service (hereinafter “Service”) provided by Moon corporation (hereinafter “Company”). Matters not specified in this chapter will be governed by other provisions of these terms and conditions.

Article 36 (Definition and Scope of Service)

① “Quest” refers to a service in which the user performs a specified topic and goal in a room created individually, with the results verified (confirmed) by participants.

② “Host” refers to a user who opens a quest, recruits participants, and is responsible for its operation.

③ “Participant” refers to a user who participates in a quest created by the host and performs the goal.

④ “Online Quest” refers to a quest where participants verify results online.

⑤ “Offline Quest” refers to a quest where participants must meet in person at a specific location to complete the quest.

⑥ “Participation Fee” refers to the cost set by the host for offline quests, which may include venue fees, operating costs, and no-show prevention fees.

⑦ “Transaction Confirmation” refers to the process in which a quest is completed and becomes non-refundable.

Article 37 (Method of Using Service)

① When using the quest service, users follow the procedure below

1. The host sets the quest type (online/offline), schedule, goals, and submission count.
2. Participants confirm the conditions set by the host, apply, or make payments, and then participate in the quest.
3. After completing the quest, the results are verified through confirmation by the participants.

② For offline quests, the host may set a participation fee, and payment will be processed according to refund regulations.

③ The operation of the quest service and detailed regulations are based on the provisions of these terms and relevant laws.

Article 38 (User Compliance and Prohibited Actions)

① Users must comply with the obligations outlined in Chapter 3 (Obligations of the Parties to the Service Agreement) and also adhere to the following

• No falsification of information, multiple participation, or proxy performance during the quest.
• No disruption to others or misuse of the service system during the quest.
• Offline quest participants must follow safety guidelines and take necessary actions for personal protection.

② The company may impose restrictions, including limiting service use, banning quest creation, or withholding payments, if a user violates these provisions.

Article 39 (Payment Settlement and Refund Policy)

① Payment Settlement and Procedure

• Participants must complete payment in advance to join a quest.
• After deducting the PG fee and other charges, the payment will be settled with the host.
• Settlement will occur within 14 business days after the quest concludes.

② The settlement may be delayed in the following cases

• If the quest is not completed.
• If disputes arise among participants.
• If fraudulent actions, such as falsified certifications, are detected.

③ Necessary tax deductions and reporting procedures will follow relevant laws.

④ The following refund guidelines apply to the quest service

• If there are 3 or fewer days left before the quest starts, no refund is allowed for any reason.
• Full refunds are available if canceled during the approval process before the quest starts.
• No-show prevention: No refund is given for no-shows on the quest day, and the participant bears the responsibility.

⑤ The host may decide to cancel the quest and apply the following

• Full refunds will be issued if the quest is canceled by the host.
• If canceled within 3 days of the start, the host will be restricted from creating new quests for 30 days.

⑥ Withdrawal and refund requests will follow the criteria in Article 24 (Right of Withdrawal and Refund) of these terms, and eligibility will be determined according to those standards.

Article 40 (Safety and Responsibility)

The host bears primary responsibility for any safety accidents or property damage occurring during the quest.

① Responsibility for accidents, injuries, or property damage that occur during the use of the quest service will be governed by Articles 26 (Damages) and 27 (Company Disclaimers).

② The company only acts as an intermediary platform and does not guarantee the execution or results of quests.

③ Hosts and participants bear responsibility for any accidents, injuries, or property damage during offline quests. However, if the accident results from facility safety issues, the facility operator is responsible according to relevant laws.

④ In the case of facility damage or disputes between participants, the company has no obligation to intervene, and the final responsibility lies with the parties involved.

⑤ The company will notify members of their personal information usage at least once a year, and members can review their personal information usage at any time.

Article 41 (Dispute Resolution Process)

① Disputes arising from quest performance should primarily be resolved between the host and the participant.

② The company may offer arbitration in the event of a dispute but is not a legal judgment body, and the final responsibility for resolution lies with the users.

③ In the event of a dispute, the company may retain logs and transaction records for legal proceedings if necessary.

Article 42 (Personal Information Protection)

① The company will protect users' personal information according to relevant laws and will implement technical and managerial measures for data protection.

② Users' personal information will only be used within the scope necessary for providing the quest service and will not be shared with third parties.

③ The company will collect the minimum necessary personal information required for smooth quest operation.

④ Users consent to the collection and use of their personal information and have the right to modify or delete their personal data at any time.

Article 43 (User Account and Management)

① Users must create and manage an account to use the quest service.

② Users must securely manage their account password and must not share or disclose it to others.

③ Users can request account cancellation and information modification, and all data related to the account will be deleted upon cancellation.

④ The company may restrict or suspend accounts if they are used inappropriately or in violation of the terms.

Article 44 (Integration with Other Services and External Services)

① The company may integrate external services or include advertisements for providing the quest service, and related information will be separately notified to users.

② Users agree to the integration of external services and may be required to separately consent to information sharing.

Article 45 (Intellectual Property Rights)

① The copyright of the content created by users within the quest service belongs to the users, and the company may use it within the scope necessary for providing the service.

② The company retains the right to create, modify, or delete content necessary for providing the service.

Article 46 (Illegal Activities and Prohibited Content)

① Users must not engage in illegal activities or post content that infringes on the rights of others in the quest service.

② Users are prohibited from posting obscene, violent, or other illegal and harmful content in the quest service.

Article 47 (Service Changes and Termination)

① The company is obligated to notify users in advance about any changes or termination of the service, including refund policies.

② When the service is terminated, users can back up their data, and the company will retain the data for a certain period after termination.

Article 1 (Effective Date)

① These terms and conditions are effective from March 19, 2025.